Returns and cancellations

Resizing and replacement

If a ring doesn't fit, we'll exchange it for another size free of charge within 30 days of receipt, as long as it hasn't been worn.

If you receive the wrong piece or a defective one, we will replace it and cover the shipping costs. Send us a message with a photo of the problem.

Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days of receipt, without having to give a reason (Law 2251/1994). This right also applies to products you bought on sale.

We refund the full amount you paid, including the cost of the original shipping, within 14 days of the day we receive the jewelry back.

Refund within 30 days

Beyond the 14-day period, we accept returns within 30 days of receipt. In this case, the value of the jewelry is refunded, without the shipping costs.

How to return an item

  1. Send us a message from the contact page with your order number and what you would like: a size exchange or a refund.
  2. Pack the jewelry in its box, together with the receipt.
  3. Send the parcel with the courier company of your choice to the address:
    Shine Society, Ifestionos 10, Thessaloniki

The cost of shipping to us is borne by the customer, unless the jewelry was defective or wrong. Parcels sent with charges payable by the recipient are not accepted.

If you paid by card, Apple Pay or Google Pay, the money is returned to the same payment method. If you paid by cash on delivery, include a note in the parcel with your IBAN, the account holder's full name and the bank, so we can make the deposit.

Order cancellation

You can cancel your order as long as it has not been shipped. Contact us as soon as possible with your order number. If you paid by card, the full amount is returned to the same payment method. If the parcel has already left, the right of withdrawal applies.

Important clarification

Exchanges and returns are not accepted when:

  • The jewelry has been worn or shows signs of use.
  • It is a pair of earrings for pierced ears and the sealed packaging has been opened, for hygiene reasons.
  • The jewelry was made to order (custom design, engraving, a size outside the catalog).

For anything else you need, you will find a phone number, email and form on the contact page, or send us a message on Instagram and Facebook.

Dispute resolution

If we cannot reach a solution, you can contact the Consumer Ombudsman or the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.